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Common Dental Questions & Answers

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Appointment FAQs

Dental FAQs

Appointment Related Questions: Find Your Answers

How do I request an appointment with Urbandale Smiles?

You can request an appointment either directly from our website, or by calling our office at (515) 207-4388.

Do I need to arrive early for my first appointment?

Yes. Please arrive at least 15 minutes early at your first visit.

What do I need to bring to my first appointment?

The necessary things for your first visit include driver’s license, insurance card, medication list, and any prior chart information from previous offices.

How do I become a patient at Urbandale Smiles?

You can call at our number (515) 207-4388, or register as a new patient on our website.

Where can I find new patient forms?

On our website under “New Patient Registration” tag.

I have a dental emergency. What should I do?

If you have a dental emergency, including dental accidents, toothache, swollen jaw or gums, lost filling or crown, please contact our office. If it is during office hours, we will try to care for you the same day.

If it is after hours please use our emergency number (515-423-5333) to reach a clinical member of our team. We will advise you based on the nature of your emergency, however, if you are not a current patient at our office, we will need to see you in the office prior to offering any after-hours assistance.

FOR ANY LIFE-THREATENING EMERGENCIES, CALL 911.

What are your hours?

We are open 8 AM to 5 PM from Monday to Thursday, and 7 AM to 12 PM on Fridays.

Are you open on the weekend?

No. We remain closed on Saturdays and Sundays.

Do you provide dental services for families?

Yes. We provide family dentistry services to patients of all ages. Our team of general dentists and hygienists is well-trained and experienced to work with children and adults and provides comprehensive dental care to help you achieve good oral health for your family.

Do you accept any insurance plan?

We accept a wide range of dental insurances, including Delta Dental, Principal, and Cigna. However, we currently are not accepting new patients with Delta Wellness, Medicaid, or any other state-funded insurance.

Our office is proud to offer a quality dental plan for patients without insurance, as well as financing options available to all of our patients.

Is there a parking facility available?

Our office is located within a popular business plaza that offers multiple options for parking, including storefront access and handicap availability.

Dental FAQs Answered for You

Who will provide my dental care?

Our highly trained, professional, and friendly team of doctors, assistants, and hygienists will provide you with the best dental care.

What are the signs that I should see a dentist?

If you experience any oral or dental related discomfort, like pain in the jaw, teeth sensitivity, or other such dental symptoms, you should visit your dentist.

At Urbandale Smiles, we also provide professional consultation if you’re considering getting additional information on procedures such as implants and Invisalign (clear braces).

How often should I see my dentist?

You should get a professional dental examination and teeth cleaning done at every six months interval.

Why are regular dental visits important?

Regular dental visits are necessary to prevent chances of any severe dental problems in the future. This means an overall healthy smile for your family and a subsequent lower expense on dental-related problems.

What does a dental check-up include?

During your visit, our team will take the time to evaluate your oral health by measuring your gum health, looking for concerns with your teeth, and evaluating the health of your oral tissues including an oral cancer screening. We utilize digital x-rays to look at areas of your teeth that aren't able to be evaluated visually. Our goal is to help you reach and maintain a healthy smile.